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The Digital Government Integrated Operations Solution achieves efficient, transparent, and intelligent government operations management through technical integration and process optimization. The solution is based on cloud computing, using big data and AI technologies for in-depth analysis, gaining insights into resource service usage, optimizing operations management models, and improving government service capabilities and business continuity assurance.
The solution adheres to ITIL service standards as guidance, following the principles of "unified planning, unified platform, unified standards, unified construction, unified management, unified operations", focusing on data integration and sharing, system interconnection and intercommunication, achieving unified top-level planning and unified architecture, breaking through regional, departmental, and industry boundaries and institutional barriers, achieving deep resource integration and capability sharing development ecosystem.
Insufficient emphasis on operations work, lack of systematic operations management system
Need to cover comprehensive operations capabilities across multiple domains and departments
Lack of unified operations planning and top-level design
Lack of unified operations standards and specifications, inconsistent management
Need to manage complex heterogeneous resources across regions and departments
Systems are independently built, forming information silos
Upper-level departments have more detailed supervision requirements for operations management
Avoid duplicate system construction, achieve capability openness and sharing, rapid iteration of application scenarios, operations capabilities moving from single capabilities to comprehensive capabilities in a platformized direction, providing common component capabilities for upper-layer applications.
Facing complex heterogeneous resources across regions, need to be able to centrally control, achieving basic capabilities such as data reporting, command control, and file transfer for resource objects.
Improve data quality through standardized management, reduce adaptation costs and operations management costs, such as hardware and software selection standardization, indicator standardization, operation standardization, etc.
Through the use of platforms and tools, achieve automated operations for actual operations scenarios by operations personnel, saving a large amount of human input.
Through unified data management planning and platform capabilities, achieve data lifecycle management for metadata, data standards, data quality, data security, data services, data scheduling, data indicators, data asset management, data models, etc., scientifically and efficiently managing data and services for operations service management.
Build a unified operations management platform, achieve centralized management of IT resources across departments and regions, provide unified operations views and management interfaces
Establish a unified configuration management database, manage complete information of government IT resources, including hardware, software, network, applications, and other types of resources
Unified monitoring of various IT resources, including infrastructure, application systems, network equipment, etc., achieving real-time monitoring and intelligent alerting
Provide automated operations capabilities, including automated inspection, automated deployment, automated fault handling, etc., improving operations efficiency
Establish a standardized IT service management system, including incident management, problem management, change management, service catalog, etc.
Achieve unified data management and operations, including data collection, data storage, data analysis, data services, etc.
Support multi-level management architecture, meeting unified management needs of provincial, municipal, district, and county levels of government